Virtual Operations Improvement Manager

hace 6 días

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Operations Excellence Position Overview:**

Auxis is seeking a highly skilled Virtual Operations Improvement Manager to join our team. As a key member of our operations team, you will play a critical role in driving continuous improvement and excellence across our franchise stores.

Responsibilities and Requirements:

  • Conduct virtual operations excellence reviews in franchise stores to identify areas for improvement.
  • Drive constant operations excellence improvement during each virtual store visit.
  • Manage productivity and utilization-focused on client-specific KPIs and goals set by Auxis management.
  • FOLLOW brand protocols and standards.
  • Accurately and objectively review brand systems and processes.
  • Verify and drive complete and timely execution of corporate and local marketing programs.
  • Review and follow up on action plans to drive system improvements.
  • Provide immediate positive and constructive feedback (written/verbal) to store management, team, and Franchise Owners during store visits.
  • Demonstrate the ability to identify positive performance and provide recognition during every virtual visit.
  • Provide insight and analytics on common patterns and trends identified during the visits.
  • Escalate, communicate, and follow up on all critical issues with the above store management.
  • Required attendance and engaged participation in meetings for ongoing calibration, uniformity, and Team Conference Calls.
  • Provides advice/suggestions to challenges experienced during previous visits.
  • SUPPORTS the training process in the franchise stores, with regular follow up.
  • SUPPORTS new store openings as designated.
  • Manages and supports multiple ongoing projects.
  • High school diploma or higher.
  • English - Spanish - Portuguese Language (Oral and writing 90 % or higher), (C1 or above).
  • Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint).
  • Time management, planning, and organizational skills are a must.
  • Strong facilitation skills, including the ability to lead third-party vendors.
  • Good presentation skills, motivating and persuasive.
  • Detailed and service-oriented, maintain confidentiality and sensitive information, adhering to strict data privacy standards.
  • Strong analytical skills a must.
  • Flexible and willing to work on weekdays in a Hybrid Work From Home/Site model.
  • Strong work ethic and integrity, a must.
  • Food and restaurant experience a plus.
  • Possess the ability to work in an independent fashion with little supervision.
  • Team player who values being part of a successful world-class organization.

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