IT Infrastructure Support Specialist

hace 1 día


San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

Job Overview

An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. This role will take on long term projects related to site development and end user systems.

Key Responsibilities

  • OS Management (40% Focus)
    • Install and upgrade computer components and software as needed per team.
    • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
    • Linux Ubuntu OS deployments, automation, repair, and software load updating.
    • Cloud PC or AWS Workstation quick deployment VDI environments.
    • Drive encryption of all workstations and maintain records of inventory.
  • Service Desk Ticketing (35% Focus)
    • Manage service queues and route tickets to IT Infrastructure or Network as appropriate for higher tier support.
    • Complete site-specific requests that require on premise smart hands.
    • Manage and order inventory as needed beyond forecasting for R&D team needs.
    • Primary focus on licensing and auditing user's vs cost.
  • Infrastructure (15% Focus)
    • Responsible for the maintenance, troubleshooting and smart hands of computer systems, network devices, servers, and conference media.
    • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
    • Provide documentation to IT staff for planning and implementing new or improvements to infrastructure.
    • Zoom & Microsoft Teams room AV administration, deployment, and vendor management.
  • Administration (10% Focus)
    • Zero-Trust & Role based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.

Required Skills and Qualifications

  • Education
    • Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • Experience
    • 3-5 years of IT service administration experience.
  • Technical Knowledge
    • Working knowledge of servers, ilo, and ups battery management.
    • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols.
    • Basic knowledge of scripting languages and automation tools.
  • Soft Skills
    • A proven track record of developing and implementing IT strategy and plans.
    • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols.
    • Familiar with security protocols and requirements as designated by regulators and auditors and make security recommendations.
    • Effective verbal and written communication skills.
    • Should be able to adapt communication style to suit different audiences.

Benefits

  • Flexible Schedule
  • Mid-year bonus
  • Telecommuting Options
  • Lunch is on us when you are at the office
  • Paid classes for English improvement
  • Training/Tuition subsidies for online learning
  • Internet Subsidy
  • Gym Subsidy
  • Transportation Subsidy
  • Travel Opportunities across the US
  • Medical Health Plan
  • Additional Personal Time Off (increased by seniority)
  • Airplane and eVTOL simulator access through our aviation club


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