IT Infrastructure Specialist
hace 15 horas
At Smartsheet, we're revolutionizing the way teams work together to achieve their best results. As a key member of our Corporate IT team, you'll play a vital role in delivering world-class service to our customers.
About the RoleThis exciting opportunity is for an experienced Network Administrator to join our team and help us operate the global network infrastructure required to deliver exceptional service to our customers. You'll be responsible for ensuring the 24x7 availability of our hybrid and multi-cloud environments, performing network analysis, modeling, and planning, as well as troubleshooting complex network problems.
You will also be involved in upgrading network hardware and software components as required, providing escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team. Additionally, you'll participate in rotating escalation support to our on-call staff for corporate infrastructure.
Requirements- 3+ years of experience managing network infrastructure in production environments
- Experience with Cisco, Meraki, and at least one IaaS (AWS, GCP, Azure) network stack
- Working knowledge of the OSI model
- Solid understanding of DNS, DHCP, BGP, OSPF, routing, switching, firewalls, and VPN technologies
- Excellent problem-solving skills with a desire to take on responsibility
- Familiarity with Kerberos, LDAP, and other SSO solutions
- Foundational knowledge of ITIL concepts and frameworks
- Ability to work occasional evenings, holidays, or weekends
We offer a comprehensive benefits package, including:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Company Funded Perks, including counseling membership and personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role-specific)
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Germany, and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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