Cybersecurity Engineer, Network Solutions Specialist

hace 6 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Overview:

Palo Alto Networks is a leading provider of cybersecurity solutions, dedicated to protecting our digital way of life. Our mission is to be the partner of choice for organizations seeking robust security measures.

We're looking for innovators who share our commitment to shaping the future of cybersecurity. As part of our technical support team, you'll play a critical role in enabling customer success by providing expert support after product purchase.

**Your Career:**

You will work closely with valued customers to address complex post-sales concerns, requiring in-depth evaluation of various factors. A critical thinker, you'll excel in understanding methods, techniques, and evaluation criteria for obtaining results.

You'll enjoy networking with key contacts outside your area of expertise, effectively detailing difficult technical issues to both non-technical and technical professionals. Your quick thinking and support will provide fast assistance to clients, ensuring their environments remain secure.

**Your Impact:**

  • Provide Technical Support to customers and partners
  • Offer configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure timely resolution and follow-up
  • Conduct fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other documentation in the Knowledge Base
  • Review technical documentation for training materials and marketing collateral

**Qualifications:**

**Your Experience:**

  • Able to work flexible shift times, including weekends and evenings
  • Excellent written and verbal communication skills
  • Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
  • Experience working with Firewall Central Management Systems
  • Experience with multi-factor authentication security systems
  • Strong ability to debug broad, complex networks with mixed media and protocols required
  • Virtualization experience (AWS, Azure, VMWare, OpenStack)
  • Experience with Windows and MAC OS (Debugging, Editing Registries, Plist etc.)
  • Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products

**The Team:**

Our technical support team is critical to our mission. As a member, you'll enable customer success by providing top-notch support to clients after product purchase. We're committed to staying ahead of threats and technology changes to achieve our goals.

As part of this team, you'll implement new products, transition from old to new, and fix integrations and critical issues as they arise. You'll seek out problems to ensure our clients are safely supported. We focus on fixing technical issues and providing exceptional customer support.

**Our Commitment:**

We're trailblazers who dream big, take risks, and challenge cybersecurity's status quo. We can't accomplish our mission without diverse teams innovating together. All information will be kept confidential according to EEO guidelines.



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