Cybersecurity Solutions Engineer
hace 2 días
At Palo Alto Networks, our mission is to protect our digital way of life by being the cybersecurity partner of choice. We're a company built on challenging and disrupting the status quo, seeking innovators who are committed to shaping the future of cybersecurity.
We're evolving to meet the needs of our employees through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, every aspect of the employee experience has been rethought and recreated.
You'll work directly with our valued customers to address their complex post-sales concerns, requiring in-depth evaluation of multiple factors. As a critical thinker, you'll understand methods, techniques, and evaluation criteria for obtaining results.
Key responsibilities include:
- Providing technical support to customers and partners
- Offering configurations, troubleshooting, and best practices to customers
- Managing support cases to ensure timely resolution
- Fault isolation and root cause analysis for technical issues
- Publishing technical documentation in the Knowledge Base
- Reviewing technical documentation for training materials
Required skills and qualifications include:
- Effective communication with all levels and stakeholders
- Strong analytical and problem-solving skills
- Ability to work independently and contribute as a team player
- Knowledge of virtualization hypervisors and cloud security features
The technical support team plays a critical role in customer success by providing support after product purchase. You'll be involved in implementing new products, transitioning from old to new, and fixing integrations and critical issues.
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