Financial Recovery Specialist

hace 1 mes


Santa Ana, Costa Rica Western Union A tiempo completo

We are seeking a highly skilled Financial Recovery Specialist to join our Retail Collections Ops team in Costa Rica. This role involves contacting customers to determine the reason for payment delinquency and providing exceptional customer service.

Western Union, a global business committed to moving money for better, is looking for an individual who will play a key part in this mission.

  • Main Responsibilities:
  • Contact customers: To identify and resolve issues related to payment delinquency.
  • Support agents: Provide online assistance and incident management for agent escalations.
  • Reactivate agents: Take prompt action to re-activate agents who comply with payment terms.
  • Use computerized systems: Track, gather information, and troubleshoot using our computerized system.
  • Collaborate with team members: Answer inquiries and resolve problems in coordination with team members or other functional areas.
  • Requirements:
  • Education: A bachelor's degree is preferred.
  • Experience: Typically, less than 18 months of experience in finance, accounting, or collections is required.
  • Skills: The ideal candidate will have strong written and verbal communication skills in English (C1 level) and French (B2+ level is a plus).
  • Benefits: This position offers short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
  • Salary Range: $40,000 - $60,000 per year, depending on experience and qualifications.


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