Enterprise Account Growth Strategist

hace 2 días


San José, San José, Costa Rica Sentinelone A tiempo completo

About Us

SentinelOne is a cybersecurity pioneer, transforming the threat landscape with our XDR platform that prevents, detects, and responds to threats in real-time. Our Singularity XDR technology harnesses AI models to deliver autonomous protection, providing unparalleled visibility into network activity at machine speed. This enables organizations to defeat every attack at every stage of the threat lifecycle.

We're a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define our collaborative global culture. We seek individuals who will drive team success and foster collaboration across SentinelOne.

About the Team

If you're passionate about delivering exceptional customer experiences, we want to hear from you. SentinelOne's Customer Success team is expanding, and we're looking for a relationship expert with technical acumen to manage our Enterprise customer segment. You'll have impeccable relationship skills, creating win-win environments for all stakeholders. If this aligns with your strengths and goals, we'd love to discuss how you can contribute to our next-gen technology and dynamic culture.

Key Responsibilities

  • Owning post-sales relationships with a portfolio of our largest Customers, advocating for their success and needs internally.
  • Collaborating with internal services teams and Customers to establish critical goals, onboarding plans, and define success criteria.
  • Promoting product adoption with key Customer stakeholders.
  • Engaging in ongoing tailored Customer interactions, including weekly meetings, health checks, QBRs, and Roadmap reviews.
  • Proactively identifying and removing blockers to success and retention using our Customer Success platform and health indicators.
  • Maintaining accurate records of Customer engagement and status within the Customer Success platform.

Requirements

  • A customer-centric approach, with a strong ability to build relationships and establish trust.
  • Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more).
  • Proven technical skills, with the ability to understand Customer challenges and advise on best practices.
  • Excellent written and verbal communication skills.
  • Experience communicating with Customers from diverse cultures.
  • Detail-oriented and analytical mindset.
  • Strong team player with self-starter capabilities.
  • Ability to thrive in a multitasking environment and adjust priorities as needed.

Benefits

SentinelOne is an Equal Employment Opportunity and Affirmative Action employer. We welcome diversity and do not discriminate based on protected characteristics. We participate in the E-Verify Program for U.S.-based roles, ensuring compliance with applicable laws and regulations.



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