Customer Service Representative

hace 6 días


San José, San José, Costa Rica Valuable Recruitment A tiempo completo

About Valuable Recruitment:

We are a global marketing research and consultancy company, helping Facebook Advertisers scale their businesses.

Our team works remotely from all around the world, enjoying freedom while contributing to a highly scaling agency.

About You:

We are looking for skilled Virtual Assistants to handle our communication with customers and ensure their satisfaction.

The main goal of this role is to respond to customer queries and concerns, providing the appropriate resolution as soon as possible via Slack or ClickUp.

You will also be responsible for providing administrative support to the team and other tasks with minimum supervision.

This is a full-time position and is fully remote.

Key Responsibilities:

  • Be the first point of contact with customers
  • Respond to customer inquiries and concerns
  • Bring about resolution to a customer's complaint or dissatisfaction
  • Organize communication via Slack or ClickUp
  • Help the team with their administrative tasks
  • Prepare and organize customer databases
  • Handle customer and employer information confidentially
  • Manage filing systems, update records, and organize documentation

Requirements:

  • Proven previous experience as a virtual assistant or similar role
  • Well-versed in technology
  • Experience with ClickUp and/or Slack
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Experience with Google Docs, cloud services, and other technology tools
  • Highly organized multi-tasker
  • Demonstrates excellent time management skills
  • Self-directed and able to work without supervision
  • Excellent verbal and written communication skills
  • Very Good English especially written
  • Strong interpersonal and customer service skills

Don't miss this opportunity to work with an international and marketing-driven team and collaborate with global companies.



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