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**Job Summary**:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Application and Technical Support team, you will be responsible for providing exceptional customer service to our US customers.
About the Role:
This is a fantastic opportunity for someone who is passionate about delivering excellent customer experiences and working in a fast-paced environment. You will be expected to handle customer inquiries, provide timely and accurate information, and assist with order management queries.
Key Responsibilities:**
- Provide exceptional customer service via phone, email, and chat
- Handle customer inquiries and resolve issues in a timely manner
- Assist with order management queries, including pricing, availability, and delivery
- Research and analyze data to provide accurate information to customers
- Perform other duties as assigned by management
Qualifications:*
To be successful in this role, you will need:
- 1-3 years of customer service experience
- English language proficiency (B1 level)
- Successful performance history
- Demonstrated systems and process knowledge
- Excellent customer support skills
- Multitasking skills in a fast-paced environment
- High sense of urgency and comprehension skills
- Strong written and verbal communication skills
- Ability to work well under pressure
- Accurate in delivering outputs
