Client Success Coordinator
hace 3 días
About the Role:
We're looking for a Client Success Coordinator to join our team at Hr Strategic Solutions. In this role, you'll be responsible for delivering exceptional client experiences, ensuring their needs are met, and fostering long-term relationships.
Key Responsibilities:
- Act as a single point of contact for clients, addressing inquiries, resolving issues, and providing personalized support to ensure satisfaction and loyalty.
- Identify opportunities to upsell products and services, developing and implementing strategies to drive revenue growth.
- Collaborate with internal stakeholders to ensure seamless delivery of services and continuous improvement of the client experience.
- Develop and maintain accurate records of client interactions, transactions, and sales activities, generating reports as needed.
Requirements:
- 2+ years of experience in customer-facing roles, preferably in sales or account management.
- Excellent communication and interpersonal skills, with a proven ability to build rapport with clients.
- Strong understanding of financial services and deposit procedures, with a focus on delivering exceptional client experiences.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in CRM software and other relevant tools.
What We Offer:
- A competitive salary with performance-based incentives.
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