Regional Support Team Lead
hace 4 días
**Job Description:**
We are searching for a seasoned IT leader to manage our IT Support team, driving standardization and communication in the region while ensuring seamless IT service delivery for corporate, R&D, and development center expansions.
As a key member of our IT Services organization, you will be responsible for leading a team of technical professionals, building an organization that can support and sustain regional growth and customer needs.
The ideal candidate will have 5+ years of experience in developing and leading technology teams, with a proven track record of maintaining high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location.
Key responsibilities include:
- Directly managing a team and driving Operational Excellence metrics
- Working closely with engineering and operations teams to incorporate customer feedback and address key support concerns
- Maintaining very high customer satisfaction and a consistently great work experience
**Company Overview:**
Amazon is committed to being Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
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