Technical Solutions Specialist
hace 2 meses
At Storyblok, we're on a mission to empower people and businesses to build sustainable and reliable projects faster. As a fast-growing company, we're looking for a skilled Technical Support Engineer to join our team.
This role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.
**KEY RESPONSIBILITIES**
- Take on more complex tasks and responsibilities, including handling escalated support tickets and troubleshooting challenging issues independently.
- Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
- Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
- Educate customers on product features, functionalities, and best practices.
- Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
- Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
- Assist in training junior Support Engineers and provide mentorship as needed.
**REQUIREMENTS**
- Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
- 3+ years of Support Engineering, Software Engineering experience.
- Thorough knowledge with consuming RESTful and GraphQL APIs.
- Working knowledge of at least one modern JavaScript framework (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with its fundamental principles.
- Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
- Working knowledge of HTML and CSS.
**WHAT WE OFFER**
- A dynamic and fast-paced work environment with a flat hierarchy.
- Opportunities for personal career advancement and professional growth.
- A comprehensive benefits package, including a remote work stipend, home office equipment, and a VSOP plan.
- A chance to contribute to the development of a cutting-edge headless CMS platform.
- A collaborative and supportive team culture.
-
Technical Solutions Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica Golabs A tiempo completo**About this role at Golabs**:**Key Responsibilities**Develop and maintain technical knowledge solutions to support our customers.Collaborate with the team to research, diagnose, and troubleshoot technical issues, ensuring timely resolution and adherence to SLAs.Document and track customer issues, identifying and documenting technical defects and challenges,...
-
Customer Support Specialist
hace 7 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the Role: We are seeking a highly skilled Customer Support Specialist to join our team at Abbott Laboratories. This role involves providing exceptional technical support to our customers, ensuring their needs are met with accuracy and efficiency.
-
Technical Solutions Architect
hace 3 semanas
Alajuela, Alajuela, Costa Rica Amdocs A tiempo completoJob Summary: We are seeking a highly skilled Technical Solutions Architect to join our team in Costa Rica. This is a unique opportunity to work on complex technical projects and provide innovative solutions to our customers.
-
Field Operations Technical Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Hashmap A tiempo completoWe are seeking a Field Operations Technical Specialist in Heredia. Key responsibilities include:Providing on-site IT support: troubleshooting and creating technology solutions to meet business needs.Assembling equipment for rollout, relocation, installation, and replacement.Offering basic technical support and diagnosing Level 2 problems with computer...
-
Dynamic Enterprise Solutions Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Hitachi Solutions Ltd A tiempo completoAbout UsHitachi Solutions Ltd is a leading Microsoft solutions integrator that delivers innovative industry-focused solutions to support business transformation goals.We have a strategic relationship with Microsoft and are recognized for our achievements in teaming with clients to deliver digital solutions and services.A part of Hitachi, Ltd., our company...
-
Technical Solutions Architect
hace 5 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoCompany Overview:Tek Experts is a leading tech services and support company that delivers specialized solutions for clients worldwide. Our team of experts is dedicated to helping customers succeed by providing agile, relationship-based support.About the Role:We are seeking an experienced Technical Solutions Architect to join our team in a senior technical...
-
Digital Solutions Specialist
hace 14 horas
Alajuela, Alajuela, Costa Rica Splunk A tiempo completoSplunk aims to revolutionize the way organizations make informed decisions by harnessing the power of their data. As a leading provider of unified security and observability solutions, we empower businesses to navigate the complexities of the digital world with confidence.At Splunk, we believe in fostering an environment where our employees can bring their...
-
Senior Technical Solutions Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Splunk A tiempo completoSplunk is dedicated to creating a safer and more resilient digital world.The company's unified security and observability platform is used by the world's leading enterprises to secure and ensure the reliability of their digital systems.While customers appreciate Splunk's technology, it's the people that make Splunk stand out as an exceptional career...
-
Senior Technical Solutions Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoWe are seeking a skilled customer-oriented Senior Technical Solutions Expert to resolve complex customer cases, collaborate with customers to resolve software issues and deliver exceptional customer service.Driving business success with innovative solutions.Tek Experts is a tech services and support company providing specialized and unique solutions for...
-
Senior Technical Support Specialist
hace 14 horas
Alajuela, Alajuela, Costa Rica Microvention A tiempo completoJob Summary: Microvention is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This is a full-time position that will be responsible for providing technical support to our internal teams, managing hardware and software systems, and implementing automation solutions.About the Role:We are looking for someone with...
-
Senior SAP Technical Specialist
hace 3 semanas
Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo**Company Overview**Kimberly-Clark, a 150-year-old market leader, is dedicated to delivering exceptional products and services. Our iconic brands, such as Huggies, Kleenex, and Kotex, are used by billions of people worldwide every day.We strive for innovation and excellence in everything we do, from product development to process improvement. Our customers...
-
Technical Support Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo**Job Summary**:We are seeking a skilled Trilingual Technical Support Specialist to join our team at Css Corp.**Key Responsibilities**:Provide technical assistance to customers in French, English, and another language.Resolve technical issues related to the project platform and different products.Complete detailed tickets and reports of the technical...
-
Software Backend Technical Lead
hace 7 días
Alajuela, Alajuela, Costa Rica Edify Software Consulting A tiempo completoJob Title: Software Backend Technical Lead - Cloud Architecture SpecialistAbout the Job:We are seeking a highly skilled and experienced Software Backend Technical Lead - Cloud Architecture Specialist to join our team at Edify Software Consulting. As a key member of our development team, you will be responsible for leading the design, development, and...
-
Senior Laboratory Solutions Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Zifo A tiempo completoAt Zifo, we're seeking a skilled Senior Laboratory Solutions Specialist to join our team in Costa Rica. This is an exciting opportunity for a motivated professional with expertise in configuring laboratory scientific applications. The ideal candidate will have experience in developing and implementing various LIMS systems, including Sample Manager, LabWare,...
-
Dynamics Technical Support Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoJob SummaryWe are seeking a skilled Dynamics Technical Support Specialist to join our team at Tek Experts. In this role, you will work with customers to resolve complex software issues, collaborate with colleagues to continuously improve processes, and deliver exceptional customer service.About the RoleThis is a key position that requires strong technical...
-
Technical Solutions Consultant
hace 14 horas
Alajuela, Alajuela, Costa Rica Splunk A tiempo completoSplunk is revolutionizing the way organizations harness the power of data to drive informed business decisions. As a fast-growing company, we're seeking a highly motivated and results-driven individual to join our dynamic Solution Engineering team.We're passionate about empowering our customers to achieve their goals through innovative technology solutions....
-
Cyber Security Solutions Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Teradyne A tiempo completoTeradyne cultivates a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Company Overview As a leading provider of industrial automation solutions,...
-
Onsite Technical Support Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo**Job Summary**We are seeking a highly skilled Technical Support Engineer to join our team at Abbott Laboratories. As an Onsite Support Specialist - IT, you will be responsible for providing technical support to defined end-user groups.**Key Responsibilities**- Work under limited supervision to solve business problems with available technology, including...
-
Technical Support Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob OverviewThis role provides technical support to 3M employees, contractors, and vendors on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries.About the JobWe are seeking a skilled Technical Support Specialist to join our IT Help Desk team. As a key member of our team, you will provide exceptional customer service,...
-
Technical Support Specialist
hace 2 meses
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo**About the Role**At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). In this role, you will be responsible for providing world-class support to our premier enterprise customers, resolving high-severity issues in a timely and effective manner.**Key Responsibilities**Provide...