Dls Case Manager, Talent Acquisition Specialist

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

Job Summary

Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans. Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate.

Responsibilities:

  • Critically assess and adjust the case management plan to an employee's changing needs.
  • Address and respond to sensitive situations.
  • Troubleshoot issues and seek to remove barriers before, during or after a leave event.
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
  • Communicate regular updates to employees and stakeholders both verbally and in writing.

Key Responsibilities Include:

  • Logging information into our centralized platform.
  • Reviewing documentation.
  • Coordinating with payroll, PXT and manager any discrepancies or details.
  • Coding into several systems payment and other type of HR information.

About Our Team

We operate across multiple countries in LATAM. We have a strong culture since our business is always expanding and evolving. We deal with multiple types of legislation and nuances which require uttermost attention to detail.



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