IT Business Solutions Analyst

hace 4 semanas

San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo
About the Role

Boston Scientific is seeking an experienced IT Business Analyst to join our Sales Enablement team. This individual will play a key role in configuring and supporting multiple SaaS systems used by our sales representatives to facilitate the sale of our products to customers.

Key Responsibilities
  • Provide day-to-day operational support for existing technology solutions.
  • Leverage in-depth knowledge of solutions to troubleshoot and resolve issues.
  • Analyze, design, configure, test, and implement system enhancements.
  • Manage SaaS software upgrades and execute operating system/mobile upgrade testing activities.
  • Manage data sources and create Tableau reports.
  • Drive integration work with Salesforce, AWS, and other Sales Enablement tools.
  • Identify and document requirements and test cases.
  • Document and update system processes, training, and guides. Maintain required software quality documentation.
  • Manage change control processes and coordinate across business and technical resources to implement changes.
  • Monitor and ensure compliance with company policies and procedures.
  • Identify and implement opportunities for process improvement and efficiencies.
  • Communicate status updates, escalate issues, manage timelines, and action items.
Behavioral Skills
  • A positive attitude, innovative, and creative thinker.
  • Internally driven to learn, grow, and succeed as an individual and as a member of a team.
  • Excellent organizational skills, ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
  • Collaborate with IT and business stakeholders to accomplish goals and objectives.
  • Excellent interpersonal communication skills, including oral, written, and listening skills.
  • Maintain high standards for data quality, reporting, and timely project execution.
  • Able to work on a team, in person, and in a collaborative virtual setting.
Minimum Qualifications
  • Bachelor's degree in technology or business-related field.
  • 3+ years of system analyst or IT work experience.
  • Strong analytical skills, including proficiency in querying, analyzing, and summarizing data.
  • Understanding of the software development lifecycle and methodologies.
  • Experience with Agile/Scrum delivery practices.
  • Experience writing requirements and test cases.
  • Advance English Level.
  • Please submit the resume in English.
Preferred Qualifications
  • Experience in life science or other regulated industry.
  • Cloud platform experience (Salesforce, AWS, Showpad).
  • Sales enablement domain experience (Content Management, Virtual Selling, Account Planning).
  • Project experience using Atlassian tools (Jira/Confluence/BitBucket/Xray).
About Boston Scientific

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world.

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