Business Operations Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers and businesses. Our mission is to empower clients with the data, technology, consulting, and analytical tools they need to make informed decisions and drive business success.

Job Description

We are seeking a highly skilled Customer Experience Associate to join our team. In this role, you will be responsible for providing exceptional customer service, resolving complex problems, and delivering outstanding results in a fast-paced environment. You will work closely with internal departments to ensure client requirements are met and provide product training to users to ensure our services are used effectively.

Key Responsibilities

  • Demonstrate strong communication skills through active listening to understand customer needs.
  • Provide exceptional customer care in a fast-paced environment.
  • Diagnose, research, and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, security, and compliance regulations.
  • Coordinate client requests and service needs with internal departments.
  • Provide product training to users.
  • Manage the delivery and implementation of Experian products and services.
  • Conduct product demonstrations to clients and potential clients.

Requirements

  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years advanced customer service experience.
  • Excellent English written and oral communication skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills.
  • Mainframe or Access experience is a plus.
  • Excel Intermediate.
  • Ability to handle multiple tasks and priorities.
  • Must pass Employee Background Screen, including criminal background check, previous employment and education verification, and drug screen.


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