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Program Director

hace 1 semana


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
As a Senior Program Manager at Amzn Support Srvcs Costa Rica, you will lead complex cross-functional programs that have significant impact on our business operations. Your primary focus will be on driving process improvements and developing performance metrics to enable streamlining and operational efficiency.

You will work closely with technical teams, stakeholders, and sponsors to gather Accounting requirements, assess them for completeness, and translate them into actionable insights. This role requires strong communication and presentation skills to articulate complex concepts to cross-functional executive audiences.

You will leverage technology and investigative skills to trace data through Amazon's complex systems architecture, documenting end-to-end transaction and systems flows. Additionally, you will implement and document controls and processes to manage the transfer and sharing of data, identifying areas of risk to the project scope or timeline.

This role involves working in a fast-paced, dynamic environment with multiple stakeholders and projects. You will participate in innovative, game-changing teams, programs, and projects, delivering results amidst resource constraints and ambiguity. Leverage technology to drive innovation and improve processes, and delight stakeholders with your expertise and results-driven approach.

About the Team

The FOAA Accounting team owns the preparation of +89% of total Amazon Account Reconciliations worldwide, equating to +50K reconciliations monthly. The FOAA's PMO team focuses on leading programs or projects to achieve FOAA's mission to get a touchless account reconciliation process.