Workforce Management Expert

hace 3 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Role Overview

The Workforce Analyst is responsible for ensuring daily service levels in all Operational Units. This involves working closely with local leadership to ensure the most effective use of the workforce against key performance metrics. Key responsibilities include:

  • Maintaining a balance between production volume and planned capacities to ensure all required agent skills are available.
  • Ensuring service levels defined by the client are reached while maintaining internal profitability targets.
  • Providing transparency regarding existing capacities.
  • Scheduling absences and pull outs, including training, meetings, coaching, and holidays.

Skills and Qualifications

To succeed in this role, you should possess:

  • An Industrial Engineering or related degree.
  • 2-3 years' experience in WFM.
  • Relevant industry experience.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
  • Experience in Workforce Management tools (IEX, ICC, Verint).
  • Strong Excel skills.
  • Understanding of bill collection methods, such as spoken minute-paid minute, staffing per case, and Staffing with CAP.
  • Proficiency in English (B2+/C1 level).


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewAbout ExperianExperian is a leading global information services company that helps organizations make informed decisions. We believe in the power of data to unlock opportunities and drive positive change.Job DescriptionJob Title:Workforce ManagerAbout The RoleWe are seeking an innovative and experienced Workforce Manager to lead our strategic...

  • Workforce Manager

    hace 15 horas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionJob description   About The RoleWe looking for an innovative and experienced Manager of Workforce Management (WFM).Reporting to the Sr Director of WFM, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for a 350-person support operation...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Workforce Analyst

    hace 4 días


    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Overview">Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Our team of 9,000...


  • San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completo

    About the Role:The Compliance Risk Management Expert will play a pivotal role in ensuring First Factory's operations are compliant with relevant laws, regulations, and industry standards. This position involves assessing, implementing, and monitoring processes to minimize risks and maintain compliance across various aspects of the organization.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where careers come alive. If you're passionate about creating an environment that fosters personal and professional growth, we invite you to explore this opportunity.**Job Overview:**The Strategic Workforce Development Lead will drive employee engagement and development across all resident organizations by designing, implementing, and executing...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job DescriptionWe are seeking a highly skilled Employee Relations Specialist to join our team at Moody's. The Employee Relations Specialist will serve as a key member of the Employee Relations team, responsible for providing guidance and support to managers and employees on various employee relations matters. This includes developing and implementing...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Regulatory Risk Management Expert to join our team at Citi. In this critical role, you will be responsible for providing strategic risk analytics and information management across our products and reports to senior management.ResponsibilitiesCommunicate regulatory implications to executive management and...

  • Guest Service Expert

    hace 2 días


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Company OverviewMission-driven hospitality company Marriott International, Inc. offers unique experiences to its guests. With a strong focus on attention to detail and service excellence, we strive to create memorable moments for our customers.Job DescriptionWe are seeking a skilled Guest Service Expert to join our team at AC Hotels. This role requires the...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 5+ years of experience in Capacity/Workforce management roles in for large scale operations.- 3+ years of experience as...


  • San Francisco, Heredia, Costa Rica Bayer A tiempo completo

    Change Sr ExpertEver feel burnt out by bureaucracy? Us too. That's why we're changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategyTASKS AND RESPONSIBILITIESFacilitate Change...

  • Cybersecurity Expert

    hace 1 día


    San Francisco, Heredia, Costa Rica Stryker Corporation A tiempo completo

    Cybersecurity Expert WantedWe are seeking a highly skilled Cybersecurity Expert to join our team. As a Cybersecurity Expert, you will be responsible for providing leadership, vision, and a strong understanding of typical infrastructure platforms and general security principles.You will work to ensure the security of the Stryker assets by meeting...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The COO Business Office RoleAs a COO Business Office Analyst, you will play a critical role in supporting the Chief Operations Office teams with various business functions, including workforce management, productivity tracking, data analysis, reporting, and process improvement.You will collaborate closely with senior leaders, regional and global finance...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we are committed to delivering exceptional customer experiences. To achieve this goal, we need an expert who can oversee the entire change management process, ensuring seamless service delivery and continuous improvement.About the JobOversee Change Approval queues to ensure timely and efficient processing of changesReview Changes for quality and...