Workforce Planning Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Overview

">

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Our team of 9,000 associates at 27 locations supports national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

Job Description

The Workforce Analyst's primary responsibility is to ensure daily service levels in all Operational Units by working closely with local leadership. The role ensures the most effective use of the workforce against key performance metrics. Key responsibilities include:

  • Correct matching of production volume with planned capacities ensuring all required agent skills (e.g. languages, know-how) are available.
  • That service levels defined by the client are reached (not missed nor surpassed) while reaching internal profitability targets.
  • Transparency regarding existing capacities are provided.
  • Information regarding absences are provided, this also includes scheduling of all pull outs (e.g. training, meeting, coaching, holidays).

Required Skills and Qualifications

To succeed in this role, you will need:

  • An Industrial Engineering or related degree (Advanced students can be considered).
  • 2-3 years' experience in WFM.
  • Relevant industry experience.
  • Microsoft Office proficiency (Word, Excel, PowerPoint).
  • Experience in Workforce Management tools (IEX, ICC, Verint).
  • Excel Knowledge Advantage.
  • Understanding methods of bill collection, for example, spoken minute-paid minute, staffing per case, Staffing with CAP.
  • English level B2+/C1.


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Workforce Manager

    hace 15 horas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionJob description   About The RoleWe looking for an innovative and experienced Manager of Workforce Management (WFM).Reporting to the Sr Director of WFM, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for a 350-person support operation...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Job DescriptionWe are seeking a highly skilled Employee Relations Specialist to join our team at Moody's. The Employee Relations Specialist will serve as a key member of the Employee Relations team, responsible for providing guidance and support to managers and employees on various employee relations matters. This includes developing and implementing...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Are you looking for a challenging and rewarding career opportunity in finance?Aligntech is seeking a highly skilled and experienced Financial Planning Specialist to join our collections team.This is a unique opportunity to work with a leading medical device company that is transforming smiles and changing lives.As a Financial Planning Specialist, you will be...


  • San Francisco, Heredia, Costa Rica Hpe A tiempo completo

    HPE is seeking a highly skilled Risk and Inventory Planning Specialist to join our team. As a key member of our team, you will play a vital role in managing inventory optimization and risk management programs to drive the right level of total planning inventory.Hewlett Packard Enterprise advances the way people live and work by creating breakthrough...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are looking for a skilled Production Planning Specialist to join our team. As a key member of the Production Planning Team, you will be responsible for developing hourly staffing plans and shift structures for all European Fulfillment Centers.The ideal candidate will have 3+ years of experience within a distribution center, logistics, or manufacturing...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewAbout ExperianExperian is a leading global information services company that helps organizations make informed decisions. We believe in the power of data to unlock opportunities and drive positive change.Job DescriptionJob Title:Workforce ManagerAbout The RoleWe are seeking an innovative and experienced Workforce Manager to lead our strategic...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleCiti is seeking an experienced Financial Planning Specialist to join our team. As a key member of our Financial Planning and Analysis (FP&A) group, you will play a critical role in driving business success through data-driven insights.Key Responsibilities:Analyze financial performance and develop strategic recommendations to drive business...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where careers come alive. If you're passionate about creating an environment that fosters personal and professional growth, we invite you to explore this opportunity.**Job Overview:**The Strategic Workforce Development Lead will drive employee engagement and development across all resident organizations by designing, implementing, and executing...


  • San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    At Moody's Investors Service, we empower people to make better decisions and achieve brighter futures. Our finance team is dedicated to providing high-quality financial planning and analysis services to support our business goals.The Senior Financial Analyst plays a critical role in supporting all phases of the financial planning and analysis processes,...


  • San Francisco, Heredia, Costa Rica Hpe1Us A tiempo completo

    Inventory planning and Risk management managerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Global...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 5+ years of experience in Capacity/Workforce management roles in for large scale operations.- 3+ years of experience as...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    564686BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    **At BAT, we strive to be a leader in the Financial Times Diversity Index and certified by the Global Equality Standard.****Our diverse team works together to meet our business goals and create a better tomorrow.****As a Senior Financial Analyst, you will be part of this dynamic team and contribute to our global success.****Your responsibilities will include...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    Company OverviewStryker is a leading medical technology company that aims to make healthcare better. With a strong presence in the market, Stryker impacts more than 100 million patients annually.About the RoleThe Finance Lead Analyst will be responsible for financial reporting and business partnerships for the GQO Global Procurement Centres in Costa Rica and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is a global bank that is committed to building a better bank for its clients, employees, and shareholders. We are seeking a highly skilled Financial Planning and Business Analytics Specialist to join our team.The role will be responsible for supporting the Citi Transformation LFO team in implementing financial support across all Citi Transformation...


  • San Francisco, Heredia, Costa Rica Createch A tiempo completo

    Company OverviewCreatech is a leading manufacturer of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions.We empower our employees to drive change, question the status quo, and stay ahead of the competition. Our commitment to innovation is evident in our...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a Senior Financial Analyst who will support and provide inputs into financial processes such as month end, forecast, budget, and strategic planning. The successful candidate will develop, consolidate, and maintain line of sight into the business unit P&L, as a key contributor to forecast, month-end, and budget reviews with...


  • San Francisco, Heredia, Costa Rica Prodigious A tiempo completo

    We are seeking a highly skilled (Media) Account Manager, L2 - Investment to join our team at Prodigious.This role will be responsible for managing all aspects of a fast-paced, high-volume shopper commerce desk, working cross-functionally with various internal and external teams. The successful candidate will have experience working on industry systems/tools...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    We are seeking a highly skilled Program Management Specialist to join our People Team at Moody's. In this role, you will lead strategic projects across the organization, ensuring effective project management practices and governance. Your expertise in collaboration, project planning, and risk management will be invaluable in driving success.Key...