Digital Operations Lead
hace 1 día
We are seeking an experienced Digital Operations Lead to join our team in Costa Rica. The successful candidate will be responsible for driving operational excellence, overseeing day-to-day activities, and leading cross-functional teams to achieve performance targets.
Key Responsibilities:- Ensure smooth day-to-day operations by monitoring activities, addressing issues, and optimizing processes for efficiency
- Triage and orchestrate resources based on standard and improved processes to ensure they are utilized effectively and efficiently
- Identify areas for improvement in operational processes, develop strategies for optimization, and implement changes to increase productivity and reduce costs
- Monitor quality operational standards to ensure services meet customer expectations
- Identify potential risks to operations and develop plans to mitigate them, ensuring business continuity and minimizing disruptions
- Bachelor's degree in a relevant field (e.g., Digital, Advertising, Operations, Business Administration) required; Master's degree preferred
- Minimum of 4-5 years of experience in operations, with a focus on process improvement, KPIs tracking, production workflow, business improvement
- Proven track record of successfully leading cross-functional teams and delivering production projects on time and within budget
- Strong understanding of production processes, tools, and technologies
- Excellent communication, negotiation, and interpersonal skills. Proficiency in English (both written and verbal)
The estimated annual salary for this role is $75,000-$90,000, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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