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Host Ambassador

hace 1 semana

San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

**Job Overview**

As a Guest Experience Expert at AC Hotels, you will play a critical role in crafting unforgettable experiences for our guests.

Your expertise will lie in anticipating and addressing guest needs, creating moments that exceed their expectations.

You will be empowered to take ownership of your work, making decisions that positively impact the guest experience.

This is an opportunity to join a community of cultural innovators who share a passion for art, design, and culture.

Key Responsibilities

  • Deliver exceptional guest service, ensuring every interaction is warm, welcoming, and memorable.
  • Anticipate and address guest requests, leveraging your knowledge of local area attractions and amenities.
  • Collaborate with colleagues to create seamless transitions throughout the guest journey, from check-in to check-out.
  • Maintain a thorough understanding of hotel operations, policies, and procedures, ensuring compliance and adherence to standards.
  • Develop and maintain relationships with guests, gathering feedback to inform service improvements and enhancements.

Requirements

  • Proven track record of delivering exceptional guest service, with a focus on creativity and attention to detail.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with guests and colleagues alike.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Demonstrated commitment to learning and growth, with a willingness to take ownership of your development and advancement.
  • Physical stamina to perform duties requiring standing, walking, and lifting (up to 50 pounds without assistance and 100 pounds with assistance).