Dispatch and Support Associate

hace 2 semanas


San José, San José, Costa Rica Oracle A tiempo completo
Job Summary

We are seeking a highly motivated and experienced Dispatch and Support Associate to join our team. In this role, you will be responsible for coordinating the dispatch of field engineers and resolving customer issues in a timely and efficient manner.

You will be the primary point of contact for customers and will be responsible for maintaining accurate and up-to-date records of customer interactions and issue resolution.

Key Responsibilities:
  • Coordinate the dispatch of field engineers and ensure that customer issues are resolved in a timely and efficient manner.
  • Maintain accurate and up-to-date records of customer interactions and issue resolution.
  • Work collaboratively with internal teams to resolve complex customer issues.
Requirements:

To be successful in this role, you will need to have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

You should be fluent in English and have a strong track record of providing exceptional customer service and technical support.



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