Computer Infrastructure Specialist
hace 4 días
At Bill Gosling Outsourcing, we prioritize the growth and development of our employees. Our company culture emphasizes a collaborative work environment with modern facilities.
Job Overview:
The Desktop Support Technician role involves assisting the Helpdesk Support team with various tasks related to desktop support, including deploying workstations and portable devices. Additionally, you will be responsible for supporting business and operational staff with helpdesk-related processes and projects across multiple channels.
Key Responsibilities:
- Support IT Department with technology-related tasks when required
- Maintain daily operations and enhance processes to optimize technology efficiency
- Develop knowledge of information systems in relation to workstation and portable device support
- Understand telephony software and hardware
Requirements:
- High School Diploma or equivalent; 2 years of tertiary education preferred
- Post-secondary education in a related IT field is advantageous
- Minimum six months of experience in Information Technology; equivalent experience outside the Company is acceptable
- Familiarity with Windows, Linux, or Mac environments for hardware and software support
Reporting Structure:
This role reports to the Helpdesk Team Leader/Global Helpdesk Team Leader.
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