Training Content Developer

hace 6 días


San José, San José, Costa Rica Western Union A tiempo completo

About Western Union

Western Union is a global leader in the financial services industry, committed to making financial services accessible to humans everywhere. With over 8,000 employees serving 200 countries and territories, we design easy-to-use products and services that help our customers move forward.

We're a diverse and passionate customer-centric team that values in-person collaboration, learning, and ideation whenever possible. Our hybrid work model enables employees to divide their time between working from home and working from an office location, with a minimum expectation of three days per week.

Job Overview

The Senior Training Specialist role at Western Union is responsible for producing creative, engaging, and inspiring training materials that support our strategy of building a diverse, high-performing organization. This includes collaborating with compliance experts, partnering with stakeholders across the enterprise, and designing training materials that adhere to sound adult learning principles.

Key Responsibilities

  • Develop innovative training content that aligns with our global compliance program and supports our talent initiatives
  • Consult with compliance experts to ensure regulatory and policy requirements are met
  • Partner with stakeholders to contribute to the success of our world-class learning and talent programs
  • Design training materials using adult learning concepts and instructional design methodologies

Requirements

  • Bachelor's degree or relevant work experience
  • At least 4 years' experience in Learning and Development
  • Strong communication skills in English and Spanish (C1 minimum)
  • Knowledge of adult learning concepts and principles
  • Command of MS Office Suite, particularly PowerPoint
  • Experience working in a culturally diverse organization

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