Content Reviewer

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Graduate degree in any discipline.
- 1 plus years' experience with Operations processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations - Ability to effectively and efficiently complete difficult goals or assignments - Strong interpersonal and communication skills - Confident in using Microsoft Package (especially Excel) - Willingness to work with sensitive issues, including but not limited to: o content o Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.
Our products are strategically important to our Retail and Marketplace businesses driving long term growth.
We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.
We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action.
With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Key responsibilities include:
1.
Internet Advertiser Review
- Review web sites for content quality based on Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Approve or disapprove new and changed ad submissions based on policy guidelines.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Troubleshooting issues related to Advertisers.
2.
Training & Coaching
- Coordinating training & mentoring sessions
- Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
- Coaching IARs towards improvement where necessary
- Offering "remedial" instruction in tool usage and other topics as required

3.
Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations

4. Review & Maintain internal process quality
- Maintaining high internal quality of the processes by performing quality audits
- Providing specific & timely feedback to policers on errors & trends
- Act as SMEs for processes on the floor
- Should be flexible to work in night shifts and rotational weeks off's

sspajobs

Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.


  • Media Content Reviewer

    hace 2 días


    San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    We are seeking a highly skilled Media Content Reviewer to join our team. In this role, you will be responsible for reviewing and classifying sensitive content uploaded by users, ensuring that it meets the parameters defined by our clients.About the PositionAs a Media Content Reviewer, you will work closely with our team to ensure seamless operations. Your...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Our TeamWe are a dynamic team at Amzn Support Srvcs Costa Rica, dedicated to delivering high-quality advertising products that drive discovery and sales. Our team is highly motivated, collaborative, and fun-loving with an entrepreneurial spirit and bias for action.Job OverviewThe Content Reviewer will play a key role in ensuring the quality of our...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    We are looking for fearless individuals who believe that it is possible to build a better world. As a Bilingual Content Reviewer, you will be responsible for reviewing and classifying highly sensitive content uploaded by users, according to the parameters defined by our clients.You will work closely with your line manager to make timely escalations that...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we value teamwork and collaboration.As a Visual Content Reviewer, you will be part of a dynamic team that works together to improve the accuracy of our machine learning models.About the Team:We are a team of highly skilled professionals who share a passion for technology and innovationWe work collaboratively to achieve our...

  • Content Specialist

    hace 5 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAt Amzn Support Srvcs Costa Rica, we are dedicated to delivering high-quality advertising that helps customers discover new products they love and brands find new customers. Our team is responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.We deliver billions of ad...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Our MissionWe are committed to delivering high-quality advertising products that drive discovery and sales at Amzn Support Srvcs Costa Rica. Our team is responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.Job DescriptionThe Content Reviewer will play a key role in ensuring...

  • Content Reviewer

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Graduate degree in any discipline.- 1 plus years' experience with Operations processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations - Ability to effectively and efficiently complete difficult goals or assignments - Strong interpersonal and communication skills - Confident in...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Responsibilities**We are looking for a highly motivated and collaborative individual to join our team as a Sr. Content Reviewer Br. The successful candidate will be responsible for reviewing the relevance between search queries and organic products based on content guidelines, checking quality and accuracy, and recommending generic patterns to be...

  • Content Reviewer

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor degree and/or 6 months work experienceFamiliarity with ExcelBecome a key member of a team dedicated to the quality of advertising that when done correctly, allows customers to discover new products they love and brands to find new customers too.Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    About the RoleWe are looking for fearless individuals who believe in doing their best. The ideal candidate will have resilience, integrity, empathy, and strong communication skills.Responsibilities- Review and classify sensitive content according to client-defined parameters.- Escalate issues that require special attention from a line manager in accordance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAs a Global Compliance Associate on the Prime Video Trust & Safety team, you will play a critical role in ensuring that our platform provides content that customers love and trust. You will be responsible for reviewing and evaluating content on Prime Video, developing processes to prevent violating content from appearing on the platform, and...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Job Summary**: We are seeking a highly skilled Digital Guardian to join our team as a Content Moderator. The ideal candidate will be responsible for reviewing and classifying sensitive content, ensuring that our social network remains a safe and respectful environment.**Key Responsibilities:**Review and classify user-generated content according to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Content Reviewer to join our team. As a Content Review Specialist, you will play a crucial role in ensuring the quality of content on our platform.About the RoleWe are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and...

  • Sr. Content Reviewer Br

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor degree and/or 6 months work experienceFamiliarity with ExcelBecome a key member of a team dedicated to the quality of advertising that when done correctly, allows customers to discover new products they love and brands to find new customers too.Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key ResponsibilitiesWe're looking for an experienced professional to join our Prime Video Trust & Safety team as a Content Reviewer. In this role, you will be responsible for reviewing and evaluating content on Prime Video, developing processes to prevent violating content from appearing on the platform, and collaborating with cross-functional teams to...

  • Amazon Trust

    hace 5 días


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Prime Video Trust & Safety team as a Content Reviewer. This role is part of our global compliance efforts to ensure that Prime Video provides content that customers love and trust.About the TeamThe Prime Video Trust & Safety team is responsible for reviewing and...

  • Data Annotation Expert

    hace 4 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are committed to providing a diverse and inclusive workplace where our employees can grow and develop their skills.As a Visual Content Reviewer, you will play a critical role in improving the accuracy of our machine learning models by reviewing and annotating digital images and videos.About the Role:This is a full-time, permanent position based in Costa...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is a leading technology company with a mission to provide exceptional customer support.We are currently seeking highly skilled professionals to join our team as Visual Content Reviewers in Costa Rica. As a Visual Content Reviewer, you will be responsible for reviewing and annotating digital images and videos to improve the...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview**Amzn Support Srvcs Costa Rica is investing heavily in building a world-class advertising business. Our goal is to define and deliver a collection of self-service performance advertising products that drive discovery and sales.

  • Content Reviewer, Amazon

    hace 1 semana


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.Our products are strategically important to our Retail and Marketplace businesses driving long term growth.We deliver billions of ad...

  • Content Reviewer

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Graduate degree in any discipline. - 1 plus years’ experience with Operations processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations - Ability to effectively and efficiently complete difficult goals or assignments - Strong interpersonal and communication skills - Confident in...

  • Content Reviewer

    hace 7 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Graduate degree in any discipline. - 1 plus years’ experience with Operations processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations - Ability to effectively and efficiently complete difficult goals or assignments - Strong interpersonal and communication skills - Confident in...

  • Content Reviewer

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor degree and/or 6 months work experience Familiarity with Excel Become a key member of a team dedicated to the quality of advertising that when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you...

  • Content Reviewer

    hace 3 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic qualifications: - Graduate degree in any discipline - 1 plus years’ experience with Operation processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in -difficult situations - Flexible to work in shifts and rotational week offs - Ability to effectively and efficiently complete difficult goals...

  • Content Reviewer

    hace 4 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic qualifications: - Graduate degree in any discipline - 1 plus years' experience with Operation processes required - Demonstrated passion for delivering a positive customer experience, and maintain composure in -difficult situations - Flexible to work in shifts and rotational week offs - Ability to effectively and efficiently complete difficult goals or...

  • Audio Content Reviewer

    hace 6 días


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Summary:We are seeking a detail-oriented Catalog Associate to join our team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will be responsible for ensuring the quality of our digital content.In this role, you will perform quality checks on digital content, identify and report errors, and collaborate with publishers and vendor managers...