Content Review Specialist
hace 3 días
At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Content Reviewer to join our team. As a Content Review Specialist, you will play a crucial role in ensuring the quality of content on our platform.
About the Role
We are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products.
Your Key Responsibilities
- Review web sites for content quality based on our Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Approve or disapprove new and changed ad submissions based on policy guidelines.
- Analyze data and evaluate trends/patterns.
- Recommend generic pattern to be translated into Rules.
- Troubleshoot issues related to Advertisers. - Training & Coaching
- Coordinate training & mentoring sessions
- Frequently review work of new hires (with guidance of Supervisor) and provide on-going feedback in the first days, weeks and months.
- Coach IARs towards improvement where necessary
- Offer remedial instruction in tool usage and other topics as required. - Maintaining Updates & Documentation and Monitoring workflow
- Escalate questions/issues from the team regarding the process and cascade updates to the team
- Prepare & Maintain Training documents, Wiki pages with updates, SOPs & any other documents
- Prepare weekly process reports & send these out to the concerned people
- Monitor workflow and re-assignment in the team & handle shift-issues, daily standups, updates and escalations. - Review & Maintain internal process quality
- Maintain high internal quality of the processes by performing quality audits
- Provide specific & timely feedback to policers on errors & trends
- Act as SMEs for processes on the floor
- Be flexible to work in night shifts and rotational weeks off's.
Requirements
We are looking for a highly motivated and organized individual with excellent communication skills. Prior experience in online advertising is preferred. Advanced computer skills using a variety of programs are highly desired. You should be confident in using Microsoft Package (especially Excel) and willing to work with sensitive issues, including but not limited to: content, Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products.
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