Global Immigration Content Specialist
hace 7 días
The Immigration Knowledge Management (KM) Specialist is a critical role within the Knowledge Group, responsible for keeping clients and staff informed of changes in the global immigration and mobility landscape. This position supports country content change controls and information management functions, ensuring the accuracy and efficiency of Fragomen's Knowledge systems and products.
About You
We seek an enthusiastic team player with strong written and oral communication skills to convey complex immigration concepts clearly. Experience working with Microsoft O365 products, including SharePoint and Excel, is essential. Knowledge of Tableau is a plus. You should be able to categorize and analyze large-scale complex data sets, demonstrating problem-solving and troubleshooting skills. Strong organization skills are necessary to efficiently manage priorities and respond quickly to urgent requests.
Responsibilities
- Provide administrative support for existing content maintenance processes and procedures associated with various Knowledge products and platforms.
- Conduct regular quality control of products and processes to maintain accuracy of content and efficiency of processes.
- Work with technologies such as SharePoint, and Fragomen proprietary systems to efficiently update, review, and store country information to support the User/Reader experience.
- Collaborate with the larger Knowledge Group on content updates, system upgrades, and research initiatives, as required, including data collection and evaluation from Subject Matter Experts.
What We Offer
- A dynamic work environment that values innovation and collaboration
- Opportunities for professional growth and development
- Competitive benefits package including paid days off, insurance, and other financial benefits
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