Advertising Quality Reviewer

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Our Team

We are a dynamic team at Amzn Support Srvcs Costa Rica, dedicated to delivering high-quality advertising products that drive discovery and sales. Our team is highly motivated, collaborative, and fun-loving with an entrepreneurial spirit and bias for action.

Job Overview

The Content Reviewer will play a key role in ensuring the quality of our advertising products. The ideal candidate will have a bachelor's degree and/or 6 months of work experience, as well as familiarity with Excel.

Key Responsibilities

  1. Quality Assurance:

    The Content Reviewer will review relevance between search queries and organic products based on content guidelines. This requires checking relevance with quality and accuracy in detail, ability to work with data, evaluate trends/patterns, and recommend generic patterns to be translated into rules.

    The Content Reviewer must be willing to work with sensitive issues, including but not limited to adult content, religious, and philosophically sensitive issues.

  2. Training & Development:

    The Content Reviewer will coordinate training & mentoring sessions, periodically review the work of new hires (with guidance of supervisor) and provide ongoing feedback in the initial training phase.

    The Content Reviewer will develop training material for the team and lead training and development for the team.

  3. Workflow Management:

    The Content Reviewer will escalate questions/issues from the team regarding the process and cascade updates to the team.

    The Content Reviewer will prepare and maintain training documents, Wiki pages with updates, SOPs, and any other documents.

    The Content Reviewer will prepare weekly process reports and send these out to concerned people.

    The Content Reviewer will monitor workflow and re-assignment in the team and handle shift-issues, daily standup, updates, and escalations.

Requirements

  • Bachelor's degree and/or 6 months work experience
  • Familiarity with Excel
  • Good awareness of Spanish and/or Mexican culture and current affairs
  • Working knowledge of Microsoft Office Applications (Access, Excel, PowerPoint, Word)
  • Web search skills and knowledge of Wikipedia
  • Good data evaluation and mining skills
  • Familiarity with online retail (e-commerce)
  • Willingness to work with sensitive issues
  • Ability to work in a diverse environment


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