Executive Project Director, Enterprise Solutions

hace 2 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview
Experian is the world's leading global information services company. We unlock the power of data to create more opportunities for consumers, businesses, and society.

We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for. For the last five years, we've been named in the 100 World's Most Innovative Companies by Forbes Magazine.

Our Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level identity, credit, and data breach cybersecurity SaaS products in a white-label branded format.

Job Description:
We are seeking a talented Senior Project Manager to work closely with all departments during all stages of acquiring and onboarding enterprise customers.

The Senior Project Manager will be responsible for working closely with our internal and external groups to ensure the customer's smooth transition from Sales to ongoing Account Development lifecycle.

This role requires strong communication skills, both verbal and written. The need to balance business needs and client needs is critical, with a focus on grasping new technologies and acquiring new skills through experienced project management and technical implementation.

Key Responsibilities:

  • Liaise with initiative sponsors and key stakeholders to define and execute against process requirements/outcomes
  • Partner with stakeholders across organizational boundaries to integrate key touchpoints that are critical to initiative objectives
  • Manage high-level timelines, and task-level detail to drive prioritization and delivery against commitments
  • Proactively manage risk/issues impacting initiative commitments
  • Champion sponsor/stakeholder engagement model and status/communication cadence
  • Host lessons learned/retrospectives during project closure to continue maturing standards and practices approach to project management
  • Own the customer relationship and effectively communicate project expectations to team, project members, and management
  • Define, document, and manage project scope, goals, and deliverables for the lifecycle of the project
  • Coordinate delivery of the project with Client Services, Production, Account Development, Member Support, and Operations teams
  • Actively manage quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time and to client satisfaction
  • Constantly communicate with clients to identify needs and evaluate alternative business solutions
  • Build a knowledge base of each client's business, organization, and objectives
  • Ensure project documents are complete, detailed, current, and stored appropriately

Qualifications:

To be successful in this role, you should have:

  • 3 - 5 years Project Management experience in a client-facing role
  • Expert-level ability in managing all aspects of the project management lifecycle for multiple projects at one time
  • Advanced knowledge of project management tools
  • Bachelor's degree preferred
  • Jira and Confluence experience preferred
  • Project Management certification strongly preferred
  • Strong ability to adapt and address unique challenges in collaborative and creative ways
  • Detail-oriented and able to thrive in a high-growth, fast-paced environment
  • Strong sense of technology platforms between client and internal development teams
  • Demonstrable ability to optimize, document, and implement process changes and improvements

Benefits:

We offer a comprehensive benefits package that includes medical, life, and dental insurance, as well as other perks such as Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We value diversity, equity, and inclusion and believe that it is essential to our purpose of creating a better tomorrow. We strive to create a thriving, inclusive, and diverse team where people love their work and love working together.

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