Patient Experience Strategist

hace 1 día


San José, San José, Costa Rica Pfizer A tiempo completo
Job Description

We are seeking a highly skilled Patient Experience Partner to join our team at Pfizer. As a key member of our organization, you will play a critical role in improving the patient journey and delivering better outcomes for patients, their community, and the health ecosystem.

Responsibilities:

  • Coordinate key strategies for program positioning with stakeholders involved in the patient journey.
  • Execution of patient program strategies approved in the PSPs and other Specific Patient Initiative.
  • Mapping and updating the patient journey according to the therapy and Institutional Hospital.
  • Map and update the key stakeholders and other interests' groups in the public and private institutions involved in the patient journey.
  • Navigate and accompany patients on the internal processes of the social security institutions (in countries where the institution allows it).
  • Support the patients in the coordination of the necessary requirements in the journey to access to treatment in public and private sectors.
  • Mapping the pain points to communicate them to local teams generating insights for action plans to improve access, engagement, and relationships with different stakeholders.
  • Constantly evaluate the patient experience to generate insights and sharing with internal areas for personalized decision making.
  • Generate, design, and implement strategies to promote the program with the different targets.
  • Periodically analyze the medical panel in coordination with the local team to keep key physicians per brand involved in the program.
  • Identify areas of improvement according to the patients and country needs.


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