Global Customer Service Representative

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

As a Global Customer Service Representative at Equifax, you will play a key role in delivering exceptional customer experiences. Your primary responsibility will be to ensure that clients' requests are met with quality output, on-time project completion, and superior service.

Your collaboration with the team will be crucial in achieving these results. You will work closely with peers and other departments to determine project requirements and deliver Back Office duties, as well as handle inbound and outbound calls.

The core responsibilities of this new role include:

  • Resolving consumers' issues related to their projects
  • Collaborating with peers and other departments to determine project requirements
  • Initiating and resolving all research needed to provide precise information to consumers
  • Maintaining complete and accurate client and project information
  • Establishing clear accountability and responsibility for each task assigned

To succeed in this role, you will need to have:

- Fluency in English and French, both oral and written (B2+/C1)

Beyond the necessary skills and qualifications, we encourage candidates who have prior call center experience to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer comprehensive compensation and healthcare packages, including on-site medical services, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and growth opportunities through our online learning platform.



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