Software Support Specialist
hace 7 días
Citrix enables employees to work from anywhere, fostering a culture of collaboration and innovation. As a Technical Support Engineer, you will provide assistance to customers via diverse channels, ensuring seamless integration of Citrix Cloud, Virtual Apps, and Virtual Desktops.
Key ResponsibilitiesAct as an effective technical interface between the customer and Engineering/ Product Development teams, providing clear issue documentation and utilizing multi-functional working relationships.
- Provides problem report prioritization for the Engineering team.
- Write and review sophisticated technical articles and case studies for our knowledge base.
- Build SME expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.
To succeed in this role, you will require:
- Practical knowledge of Active Directory, smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
- University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate course work will be taken into account.
- English professional proficiency with excellent verbal and written communication skills.
We are looking for candidates with experience in:
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
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