Change Management Specialist

hace 4 semanas


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
ROLE OVERVIEW

We are seeking a seasoned professional to join our Change Management team as a Change & Communications Senior Specialist. This individual will play a critical role in supporting the digital product portfolio team focused on Legal products, driving user adoption and satisfaction across BCG Lawyers, Consulting, and Business Support teams.

KEY RESPONSIBILITIES
  • Develop and execute change management strategies to ensure seamless transitions and adoption of Legal product changes.
  • Collaborate with cross-functional teams, including Product Portfolio Lead, Product Owners, and Change and Enablement Center of Excellence members, to align strategy and execution.
  • Design and deliver effective communications campaigns to influence behaviors and drive user adoption.
  • Proactively coordinate with multiple groups, balancing different needs and priorities to ensure smooth collaboration and alignment.
  • Drive strategies independently with some management oversight, taking ownership of projects from start to finish and delivering high-quality outcomes.
REQUIRED SKILLS AND EXPERIENCE
  • 5+ years of meaningful experience in Change Management and Communications, with a strong background in digital product portfolios.
  • Excellent influencing, networking, and relationship-building skills with senior partners.
  • Experience in Change Management disciplines, approaches, and applications, with a focus on Legal products.
  • Strong written and verbal communication skills, with the ability to craft messages for diverse audiences.
WORKING WITH US

In this role, you'll collaborate closely with a variety of key stakeholders, including Senior Change Teammates, Product Portfolio Lead, Product Owners, and Change and Enablement Center of Excellence members. You'll work together to drive successful product rollouts and adoption, creating a cohesive and collaborative environment across the organization.



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