Cloud Identity Engineer

hace 4 días


San José, San José, Costa Rica Micro Focus A tiempo completo

**About Micro Focus**

We are a leading provider of enterprise software solutions, helping thousands of customers worldwide manage their core IT elements. Our mission is to deliver mission-critical technology and supporting services that enable our customers to run and transform their businesses.

We are seeking a skilled Change Guardian - Support Engineer Tier II to join our CyberRes SaaS organization. As a key member of our team, you will provide customer and cloud infrastructure support for our Change Guardian product offering.

This role offers an excellent opportunity to increase your existing IAM, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.

Key Responsibilities:

  • Troubleshoot and resolve issues with our Change Guardian SaaS offering, including both product-related and cloud (AWS) infrastructure problems.
  • Take direct ownership of customer issues from end to end, resolving all requests and incidents.
  • Categorize and prioritize Change Guardian support requests utilizing ticketing to track issues and provide up-to-date status and information.
  • Work with our Site Reliability Engineering (SRE) team to help deploy new Change Guardian and containers to AWS.
  • Assist customer success team with on-boarding customers to Micro Focus's Change Guardian and IAM SaaS offering.
  • Assist with user identity and access management, such as new SaaS user setups and password resets.
  • Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS.

Required Skills and Qualifications:

  • Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent experience or certification.
  • 4+ years customer support, IT operations, or help desk experience.
  • 2+ years direct experience in either managing or implementing identity and access management (IAM) technology either on-premises or within AWS or Azure-based deployments.
  • Hands-on experience with AWS cloud environments.
  • Experience managing Linux-based systems in a cloud environment.
  • Advanced English Level.


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    About the JobWe are seeking a skilled software engineer with experience building identity and access management products. The ideal candidate will have a strong background in computer science, programming skills in Python and Golang, and knowledge of open-source software, standards, protocols, and concepts in the identity space.The successful candidate will...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About This RoleCitrix and TIBCO's recent merger has formed Cloud Software Group, a leading provider of cloud-based solutions. As a Technical Support Engineer, you will play a vital role in safeguarding the overall health of our knowledge base while delivering exceptional customer experiences.

  • Cloud Solutions Engineer

    hace 21 horas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Company OverviewPfizer is a global biopharmaceutical leader that represents the cutting-edge of cloud technology in the pharmaceutical industry. Our Digital Hosting Solutions (DHS) team serves as the center of excellence for cloud infrastructure capabilities, providing foundational public and private cloud services to all business lines globally.About the...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    BairesDev is a fast-growing company that's proud to be the fastest-growing company in America. We're looking for a talented Cloud-Native Software Engineer to join our team.As a Cloud-Native Software Engineer, you'll be responsible for designing and developing scalable, cloud-based systems using Node. You'll work collaboratively with our Development Team to...

  • Cloud Engineer

    hace 6 días


    San José, San José, Costa Rica Pfizer A tiempo completo

    About UsPfizer is a leading biopharmaceutical organization that represents the cutting edge of cloud technology. We are committed to delivering secure, scalable, and compliant cloud solutions that meet the needs of our global business lines.The Digital Hosting Solutions (DHS) team plays a crucial role in providing foundational public and private cloud...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    The platform will be built on top of the best-of-breed identity management projects and delivered as operators using Juju, Canonical's operator lifecycle management solution.The identity and access management platform will provide:- **Authentication server **acting as standalone SAML and OpenID identity provider- **Identity brokerage **integrating leading...

  • Azure Cloud Engineer

    hace 5 días


    San José, San José, Costa Rica Tek Experts A tiempo completo

    About the Job:We're looking for an experienced Technical Support Engineer to join our Azure Platform Technical Support team at Tek Experts. This role requires a strong technical background, excellent communication skills, and a passion for problem-solving.Your Key Responsibilities:Provide expert technical guidance to customers and internal...

  • Cloud Engineer

    hace 3 semanas


    San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking.Make It Uniquely Yours.**You provide technology and infrastructure expertise and set the direction for your area of expertise.**How you will contribute**You will oversee in the planning and execution of technical operations,...

  • Principal Cloud Engineer

    hace 3 semanas


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Role SummaryPfizer's Digital Hosting Solutions (DHS) team requires a skilled Senior DevOps Engineer to design, develop, and maintain IaC solutions using Terraform, CloudFormation, and ARM Templates. The ideal candidate will have strong experience with AWS, Azure, or GCP, including deployment and management of cloud resources using IaC.ResponsibilitiesDesign,...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Job Summary**We are seeking a Cloud Solutions Engineer to join our team at Intel. The ideal candidate will have expertise in designing and building cloud-based solutions using cloud platforms such as Amazon Web Services, Google Cloud, and Azure.This role will involve leveraging expertise in cloud platforms, DevOps processes, and automation to build and...


  • San José, San José, Costa Rica Gsb A tiempo completo

    An important and internationally recognized company is looking for a Cloud Security Engineer, trained to:Advise and follow best practices, ensure cloud environments are configured to meet compliance requirements and prevent the latest security threats, and the continuous vigilance needed to protect against advanced attacks from around the world**Key...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About Tek Experts:Tek Experts is a global leader in tech services and support, dedicated to delivering specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.We're seeking an experienced Cloud Infrastructure Engineer to join our APTS team. As a key member of this team, you...

  • Cloud Software Engineer

    hace 16 horas


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Our Company**Cloud Software Group is one of the world's largest cloud software providers, serving over 100 million users globally. We strive to make a positive impact on our customers' lives by delivering reliable and innovative solutions.As a member of our team, you will be part of a dynamic and collaborative environment that encourages learning,...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Position OverviewA highly skilled Technical Support Engineer is required to provide expert assistance to our customers via diverse channels for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.The ideal candidate will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental...

  • Cloud Engineer

    hace 7 días


    San José, San José, Costa Rica Pfizer A tiempo completo

    Company OverviewPfizer is a leading biopharmaceutical organization that relies on innovative cloud infrastructure capabilities to deliver secure, scalable, and compliant solutions globally.The Digital Hosting Solutions team represents the company's digital center of excellence for cloud infrastructure, providing foundational public and private cloud services...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a talented Identity Management Expert to join our Azure Platform Technical Support team at Tek Experts. In this role, you'll be responsible for providing expert technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Your Key Responsibilities:Collaborate with colleagues to identify...

  • Senior Software Engineer

    hace 17 horas


    San José, San José, Costa Rica Intel A tiempo completo

    **Job Description**We're seeking a highly skilled Senior Software Engineer to join our cloud computing team. As a key member of this team, you will be responsible for leveraging expertise in cloud platforms, including Amazon Web Services, Google Cloud, and Azure, to build and design scalable web services.

  • Senior Cloud Engineer

    hace 3 semanas


    San José, San José, Costa Rica Business Commercial Management A tiempo completo

    BCM Uruguay is HiringPara agencia multinacional de tecnología, estamos buscando: Senior Cloud Engineer - Nível de inglés B2+ 100% Remoto Residir en Costa RicaAcerca de BCM Somos una empresa global dedicada a brindar soluciones de negocios basadas en tecnología IT.Ofrecemos servicios de excelencia para su negocio, mediante nuestras propuestas de valor,...