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Escalation Engineer Lead
hace 1 semana
Citrix is a leader in Virtual Client Computing (VCC) and Application Delivery Controller (ADC) spaces, empowering individuals and organizations to work remotely or from anywhere. We're committed to creating a culture of belonging, diversity, equity, and inclusion.
We're looking for an experienced Escalation Engineer to join our team. The successful candidate will have a strong background in problem identification and resolution, as well as excellent communication skills.
The key responsibilities of this role include:
Main Objectives- Independently resolve complex technical issues related to Citrix ADC.
- Collaborate with Engineering teams to prioritize problem reports.
- Develop and review advanced technical training materials.
- Participate in a 24x7 on-call rotation.
- Minimum 3+ years of experience in Tech Support environments.
- Proven ability to work in an Escalation-level team.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Bachelor's degree in Computer Science or equivalent experience.
