Leadership Role in Customer Service
hace 3 días
Job Overview
Tebra seeks an experienced Customer Support Supervisor to lead our customer-facing team. As a key member of our organization, you will be responsible for driving customer satisfaction, developing high-performing teams, and achieving corporate goals.
Key Performance Indicators (KPIs)
- Deliver exceptional customer service through effective supervision and coaching
- Meet or exceed customer satisfaction targets through process improvements and team development
- Contribute to the development of strategies to improve customer retention and growth
- Collaborate with cross-functional teams to enhance overall customer experience
Requirements
- Proven experience in customer support or SaaS companies
- Demonstrated ability to provide exceptional customer service and resolve complex issues
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
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