Leadership Role in Customer Service

hace 3 días


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

Job Overview

Tebra seeks an experienced Customer Support Supervisor to lead our customer-facing team. As a key member of our organization, you will be responsible for driving customer satisfaction, developing high-performing teams, and achieving corporate goals.

Key Performance Indicators (KPIs)

  • Deliver exceptional customer service through effective supervision and coaching
  • Meet or exceed customer satisfaction targets through process improvements and team development
  • Contribute to the development of strategies to improve customer retention and growth
  • Collaborate with cross-functional teams to enhance overall customer experience

Requirements

  • Proven experience in customer support or SaaS companies
  • Demonstrated ability to provide exceptional customer service and resolve complex issues
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment


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