Customer Service Representative
hace 7 días
Bosch Group is a global leader in Business Process Outsourcing for complex business processes and services. Utilizing the latest technology and the Internet of Things, the company develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
The position focuses on delivering exceptional customer service to BMW Roadside Assistance customers through incoming calls. The role requires a high level of knowledge of program guidelines and call center standards.
Key Responsibilities:
- Analyzing Dealer Speed to verify vehicle information and leveraging CDC to access relevant data.
- Providing accurate and correct advice to customers, including troubleshooting and problem-solving.
- Acting as the first point of contact for escalations between customers and specialists to resolve issues efficiently.
- Assuming TL duties when necessary, including providing feedback and conducting team meetings.
Requirements:
- A minimum of a High School Diploma.
- English language proficiency at B2+ or C1 level.
- 0-2 years of experience working in a call center environment.
- Excellent communication and interpersonal skills.
- Strong organizational and attention to detail abilities.
- Able to work effectively in a fast-paced environment with daily deadlines.
This role requires adaptability, leadership skills, and empathy to ensure excellent customer satisfaction and support within the team.
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