Business Operations Consultant

hace 4 días


San José, San José, Costa Rica Western Union A tiempo completo

About Us

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At Western Union, we value diversity and recognize the unique contributions of each employee. Our organization is dedicated to creating a workplace where everyone can thrive.

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About the Role

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We are seeking a Business Operations Consultant to contribute to the effectiveness of our operations by combining their expertise on procedures and concepts with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.

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Key Responsibilities

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  • Leading limited scope systems projects to support product or regulatory needs, consistently meeting project deadlines that include holding meetings to gather business requirements, while completing thorough documentation and information sharing throughout.
  • Translating complex business requirements into technical design, ensuring regulatory authority and user architecture needs are followed, while acting as a liaison between business operations, support departments such as Product, Customer Experience, Operations, Compliance and Security, and developers.
  • Completing metrics to test development quality and coordinating deployment plan to ensure operational readiness from business.
  • Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.
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Requirements

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To be successful in this role, you will need:

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  • Project management experience/knowledge with ability to drive projects to successful completion preferred.
  • Bachelor's degree required.
  • Demonstrated experience delivering well-documented data requirements, translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (3+ years).
  • Minimum 2 years in complex retail/consumer financial services/payment services organizations with multiple financial products, know your customer (KYC), or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, Bank Secrecy Act, and related laws and regulations is preferred.
  • Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
  • Ability to interact and communicate effectively, orally & in writing, with all levels of management.
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Salary and Benefits

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The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience. In addition to a competitive salary, you will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

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Work Environment

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We believe in-person collaboration, learning, and ideation whenever possible. Our Hybrid Work Model categorizes each role into one of three categories. This role has been determined to be Hybrid, which means you will work from home and office locations, with a minimum expectation of three days per week in the office.

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About Western Union

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We power global connections, facilitating cross-border payments and money transfers for individuals and businesses worldwide. At Western Union, we strive to make a positive impact on people's lives and create value through our mission-driven work.



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