Cloud Collaboration Engineer

hace 21 horas


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, our employees are the cornerstone of our global success. We attribute our industry leadership to the diverse talents of our approximately 5,000-strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration, and efficient execution are highly valued.

We promote a high-performance culture that drives sustained growth. This environment fosters exceptional teamwork, where individuals can excel and contribute to our shared goals. As a Cloud Collaboration Engineer at World Fuel Services, you will play a pivotal role in shaping this culture.

The Digital Workplace team within the Infrastructure domain is responsible for providing an exceptional user experience across our suite of collaboration tools. The team's purpose and objectives include delivering an outstanding experience across these tools, which we own, support, manage, and deliver.

Your primary focus as a Cloud Collaboration Engineer will be on implementation, delivery, and support, both from a technical and business user perspective. You will work closely with various teams to ensure our products and services are deployed and consumed optimally. Additionally, you will mentor teams across the organization on product roadmaps, training, documentation, and support assistance as a member of the product group team.

Your responsibilities will include:

• SharePoint Online

• Power Automate

• Power Apps

• Power BI

• Microsoft Teams

• Stream

• Azure (development)

• Microsoft SharePoint Server (on-prem)

• Box

• Digital Security Across All Service Offering

• Carrying out work through WFS Way of Working using Agile methodologies in a highly collaborative team approach Participating in an on-call rotation within the team to ensure any urgent or business disruption is attended to according to the organization's Critical Incident Management process License management across squad services ensuring the appropriate license level for cost-efficiencies

In order to excel in this role, you will require:

6+ years of experience managing, supporting, and delivering SharePoint experiences, along with 1+ year of development experience with Power Platform (Power Automate, Power Apps, and Power BI). Knowledge in PowerShell to utilize Microsoft Online modules for development and troubleshooting is also essential. Furthermore, you should have knowledge of JSON, XML, CSS, HTML, APIs, and SharePoint Patterns and Practices.

Experience in migrating from on-premises SharePoint to SharePoint Online using Microsoft native tools or third-party solutions like Sharegate is highly desirable. Understanding UI and UX design principles is also crucial. Deep knowledge of solution architecture, design, implementation of Cloud and/or hybrid collaboration environments is required. Ability to secure and govern SharePoint environments and related knowledge in Microsoft 365 Enterprise Services (Modern Work - Exchange online, Azure AD, Security & Compliance, Teams, Stream) and on-premises infrastructure like Active Directory and Windows servers are recommended.

A general understanding of Microsoft 365 licensing and services is necessary. A Bachelor's degree in engineering, information technology, or a related discipline, or significant work experience in lieu of a degree, is also required. Experience delivering and supporting collaboration tools and services in a global organization is highly valued. Familiarity with Agile concepts and experience working in an Agile environment are also beneficial.

This position requires passion for continuous learning, strong problem-solving skills, critical thinking, and good judgment. Excellent verbal communication and written documentation skills are necessary. Providing leadership, coaching, and mentoring to members of the team is also expected.

You will be required to possess certain key skills, including customer obsession, being comfortable with ambiguity, adaptable to change, taking responsibility and accountability, handling and treating things with a sense of urgency, inspiring confidence and motivation, caring and understanding, seeking and utilizing feedback, learning agility, enthusiasm, optimism, and courage.



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