Release Manager

hace 2 meses


San José, San José, Costa Rica Splunk A tiempo completo

**About Us**

Splunk is committed to making machine data accessible, usable and valuable to everyone. We're a company that's passionate about our product and dedicated to delivering the best experience for our customers.

**Job Summary**

We're seeking a highly skilled Release Manager to join our Cloud Release Management team. This role will be responsible for the delivery of SaaS releases for high-demand services used by the world's largest enterprises.

**Responsibilities**

Develop and maintain project plans to coordinate simultaneous deployments of product releases, patches, and changes in a SaaS environment.

Communicate release delivery plans with stakeholders and partners across multiple internal and cross-functional teams.

Collaborate with engineering program managers and other Release Management team members to prioritize and resolve customer issues related to release delivery.

Communicate with customers about planned release and maintenance windows.

Develop and maintain strong partnerships and positive working relationships with partner teams.

Be available for on-call notifications of customer-impacting issues during release deployments.

Participate in retrospectives and contribute toward improving our overall release processes.

Regularly report on project status, articulate where projects are blocked or at risk and communicate what is needed to ensure completion.

**Requirements**

2+ years of related work experience with a Bachelor's degree.

Ability to use tools such as JIRA, Confluence, Slack, SFDC, Eloqua.

Familiarity in Agile methodologies.

Experience navigating changes in features, priority, and scope.

Experience driving projects and programs to successful completion.



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