Risk Management Specialist: Security Update Validation

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo
About Microsoft

Microsoft is a global leader in technology, with over 18,000 employees worldwide. Our Customer Experience & Success (CE&S) organization drives the strategy, design, and implementation of our end-to-end customer experience.

We are seeking a skilled Risk Manager to join our Modern Life, Gaming and Customer Service (MLGCS) team, responsible for providing service and support for all Microsoft consumer products and services.

Job Summary

This role involves driving program improvements and growth, assisting in the development of future strategies and engagement models to help customers succeed. You will provide deliverables in alignment with rigorous monthly security update release and communications cycles.

The ideal candidate will have a customer-centric mindset, excellent written and verbal communication skills, and business-level fluency in English and Spanish. Familiarity with Microsoft's software servicing model and security update methodologies is a plus.

Responsibilities
  • Drive program improvements and growth, assisting in the development of future strategies and engagement models to help customers succeed.
  • Provide deliverables in alignment with rigorous monthly security update release and communications cycles.
  • Establish and maintain strong customer partnering to ensure security update testing is effective and consistent.
  • Ability to effectively work with account teams, sometimes under pressure of executive escalations.
  • Drive recruiting and onboarding efforts to increase active customer participation at the strategic level and for each testing period.
Qualifications
  • 4+ years of experience in Risk Management, Privacy, Security, Compliance, Government Intelligence, Operations, and/or Finance.
  • Excellent written and verbal communication skills.
  • Bachelor's Degree in Risk Management, Engineering, Government Intelligence, Security, or Information Technology, or related field.
  • Mastery of Power Platforms such as Power BI, Power Automate.
  • Business-level fluency in English and Spanish.
What We Offer

A competitive salary of $120,000 per year, plus additional benefits including flexible work arrangements, professional growth opportunities, and a comprehensive health insurance package.



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