Project Manager for Telecom Services

hace 2 meses


San Francisco, Heredia, Costa Rica Nttdata A tiempo completo
Position Overview

This role is a key part of Network and Voice Services. The team responsible for services functions has end-to-end service ownership for their domain, including total cost of ownership, service quality, and responsiveness. This includes management of processes designed to improve customer experience, increase productivity, and strengthen controls.

Key Responsibilities

  • Request and provide circuit quotation to ensure financial information is accurate with business.
  • Process and manage circuit orders (MACD – modification, additions, changes, and disconnections).
  • Responsible for Service Delivery process, working as liaison between suppliers and teams.
  • Ensure inventory is accurate following any changes and billing reflects what is requested by the Business.
  • Identify cost savings and efficiencies during the implementation process.

Requirements and Qualifications

  • Must have skills in telecommunications products and services.
  • Strong understanding of Technology Infrastructure environment and Products.
  • Understanding of various telecom offerings (extranet, point to point, cross connect etc.).
  • Minimum 3 years' experience working in a large IT environment in support of business and financial processes.
  • Experience working with Microsoft Office products or similar.
  • Experience communicating effectively with culturally and linguistically diverse teams.
  • Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
  • Have good communication, presentation, and analytical skills with ability to articulate to stakeholders.
  • Understand importance of prioritization of work.


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