Global Customer Service Specialist
hace 1 semana
**Job Overview:**
The Global Customer Service Analyst role at 3M involves delivering high-quality service and results within the Customer Service Organization. As a key member of our team, you will provide white glove service to customers through timely and accurate order management processing, education, and problem-solving.
This position requires a comprehensive understanding of business processes, procedures, and information. You will use this active knowledge to manage order changes, logistics, issues, and troubleshooting ongoing questions that resolve customer pain points in a timely manner.
We are seeking an individual who can handle ambiguity well while managing multiple ongoing projects and timelines. This is a customer-facing position, interacting directly with external customers, Sales teams, and partnering with internal 3M groups and cross-functional team members to drive results.
Main Responsibilities:
- Collaborates with cross-functional teams to manage global order-to-cash process
- Handles activities related to sourcing, transportation, and delivery of orders throughout the entire supply chain
- Owning and managing all aspects of the customer relationship
- Handling customer complaints, reporting, and urgent matters
- Anticipating and identifying customer requirements
- Making process improvement recommendations from data analysis
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