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Technical Solution Implementation Specialist
hace 2 semanas
About Us:
Splunk is committed to creating a culture of belonging and inclusivity in the workplace. We prioritize diversity, equity, inclusion, and belonging to ensure our employees feel supported and empowered to bring their best selves to work.
Job Role:
The Customer Success Technical Solution Analyst will be responsible for ensuring the smooth operation of various business systems within the Customer Success organization. This includes collaborating with business and IT teams to define and support the implementation of system enhancements and improvements.
Responsibilities:
- Evaluate and improve business systems and processes to meet the needs of the organization.
- Collaborate with business and IT teams to implement system enhancements and improvements.
- Develop and maintain documentation on business systems and processes.
- Provide guidance and training to internal teams on business systems and processes.
- Ensure the effective use of business systems and processes within the organization.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
- 5+ years of experience in business systems administration, preferably in a corporate setting.
- Strong technical skills in configuring and maintaining various business systems.
- Experience in system troubleshooting and issue resolution.
- Excellent communication and collaboration skills.
- Ability to work independently and proactively.
- Strong analytical and problem-solving skills.
