Workfront Implementation Specialist

hace 2 semanas


San José, San José, Costa Rica Lionbridge Technologies A tiempo completo

**Workfront Implementation Specialist**

**Your day-to-day activities will include**:

- Collaborating with Project Managers, Solution Consultant, and/or System Admin on new implementations, and system deployment.
- Assisting with ongoing rollout, adoption, and continuous improvement initiatives.
- Updating, and maintaining customized Workfront components
- Ensuring that Workfront system and feature releases are compatible with the client's infrastructure (testing hardware/server load performance, or upgrading components)
- Maintaining the integrity, performance, and efficiency of the system's implementations.
- Collaborating with Workfront System Admin and Consultants on implementing data backup, archiving and clean up best practices
- Creating and updating reports, dashboards, forms, and templates within Workfront
- Monitoring Workfront support queues providing first line user support.
- Creating and updating documentation for Workfront System Implementation and related processes (including but not limited to client requirements, end-user requests, system bugs, system patching, user training, implementations tests, others)
- Staying up to date on Workfront releases and new features
- Troubleshooting bugs and issues that compromise system performance

**To be successful you should possess**:
**Soft skills**
- Highly organized with exceptional attention to detail
- Able to work under pressure in a deadline-driven environment
- Flexible to prioritize/multi-task and follow projects through to completion
- Customer service driven team player with ability to think outside the box
- Disposition to collaborate with people of diverse technical and cultural background

**Experience and Minimum Qualifications**:

- Bachelor's degree in engineering, computer information science, information technology, or a related field.
- 4+ years proven experience working as a Workfront Implementation Specialist
- Understanding of Workfront's API (REST)
- Technical support experience with strong interpersonal communication skills
- Strong oral and written English communication skills (C1+ ESL or Native)
- Experience in complying with corporate guidelines

**Additional Qualifications (nice to have)**
- Experience in Workfront adoption and implementation strategies
- 2+ years of Business Analysis/Consulting experience
- Familiar with Workfront Fusion integration platform
- Experience in assessing/proposing industry-standard tools and technologies (outside of Workfront)
- Web development/programming experience

**In return you can expect**:

- Guidance and coaching towards achieving system administration related certifications
- Freedom to adapt your work environment to suit your strengths and potential for growth.
- Support in an inclusive, collaborative, and caring team environment.
- Work-life balance and flexible work arrangements.



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