IT Project Transition Expert
hace 16 horas
About Experian
Experian is the world's leading global information services company, empowering consumers and clients to manage data with confidence. With 20,000 people operating across 44 countries, we invest in new technologies and talented individuals to help our clients maximize opportunities.
The Role
We are seeking an IT Project Transition Specialist to join our team. As a key member of our project team, you will ensure seamless transition processes, validation of alerts and documents, and simulation of error handling. Your expertise will be essential in creating test cases, performing validation testing, and knowledge transfer.
Key Responsibilities
- Ensure project team understands Service Acceptance Validation process.
- Validate alerts, documents, and procedures for efficient support operations.
- SIMulate error handling with real operations procedures to restore service.
- Verify Pen testing and vulnerability testing have been performed.
- Create test cases for validation and break-fix strategy.
- Perform validation testing to ensure requirements are met.
- Ensure knowledge transfer is complete.
- Verify backup configuration adheres to standards.
- Verify PSA has been approved and security-related controls are met.
- Verify Agents are installed, configured, and running properly.
Requirements
- 3+ years in an IT-related field.
- Experience in process-related roles like Service Transition, Release Management, Change Management, Incident Management, Problem Management, etc.
- Excellent verbal and written communication skills.
- Ability to discuss and present technical ideas to non-technical audiences.
- Ability to learn and deploy new technology quickly and effectively.
- A service-oriented attitude - ability to get the job done correctly.
- Ability to identify and prioritize workload appropriately.
- Ability to manage multiple projects simultaneously with minimal oversight.
- Eagerness to learn, pick up new technologies, and be proficient in a short time.
- Working knowledge of a broad range of technologies.
- Team player problem solver, motivated to advance and grow.
- Meticulous - fine eye for details.
- Resourceful Problem Solver - always find a way to make it work.
- Convey confidence while building rapport with clients.
- Skill in organizing resources and establishing priorities.
- Ability to work under pressure and manage stress.
- Reliable, trustworthy, and honest.
- Articulate - communicate professionally over the phone, in person, and in writing.
PREFERRED QUALIFICATIONS
- Systems Admin Experience.
- Cisco software knowledge and experience with VPN.
- Knowledge on Linux and Windows operating systems.
- ITIL foundations certification.
Benefits
We offer a comprehensive benefits package, including medical, life, and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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