Complex Employee Payment Investigator

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Join us at Amazon where we are dedicated to making a positive impact on our employees' lives by ensuring they receive accurate and timely pay. Our US Payroll Escalations Team is comprised of professionals who are passionate about delivering exceptional service and driving continuous improvement.

In this role, you will lead the investigation of payment issues, collaborate with partner teams to resolve problems, and implement process improvements to reduce future defects and escalations. You will also be responsible for identifying and analyzing trends in escalations, reporting to leadership teams, and contributing to projects that improve employee pay experience.

To be successful in this role, you will need to have a strong background in US Payroll processes, excellent analytical and communication skills, and the ability to work effectively in a virtual team environment.



  • San José, San José, Costa Rica Convera A tiempo completo

    Company OverviewConvera is a leading non-bank B2B cross-border payments company, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to its customers. With a global presence in over 20 countries, Convera serves more than 30,000 customers ranging from small business owners to enterprise...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are committed to delivering exceptional payment solutions to our customers. As a Global Payments Investigator, you will play a vital role in achieving this goal. Your primary responsibility will be to investigate and resolve any payment-related issues that may arise.You will work closely with our banking partners and internal customers to...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we're seeking a highly skilled Financial Crimes Investigator to join our team. As a key member of our operations department, you'll be responsible for identifying and resolving complex payment-related issues.The ideal candidate will have at least 1 year of experience in the financial services industry, with a strong background in customer service...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionWe are seeking a highly skilled Financial Transaction Investigator to join our team. As a key member of our operations department, you will be responsible for identifying and resolving customer and banking partner inquiries related to payment transactions.The ideal candidate will have excellent communication skills, both written and verbal,...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Job Description:**We are seeking a highly skilled and detail-oriented individual to join our team as a Financial Transaction Investigator. This role will involve investigating and resolving payment transactions and ensuring that all necessary documentation is accurate and complete.The successful candidate will have excellent analytical skills, be able to...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Our company culture is built on the principles of respect, integrity, and collaboration. We strive to create a positive impact on millions of people through our products and services.">The Employee Payment Manager will support our Payroll team in our Shared Service Center in Costa Rica. This individual will provide transactional and administrative support...


  • San José, San José, Costa Rica Convera A tiempo completo

    Banking Payments InvestigatorWe have an exciting opportunity for a Banking Payments Investigator to join ConveraAbout UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the Role">We are seeking a highly skilled and detail-oriented Senior Risk Investigator to join our team at Amzn Support Srvcs Costa Rica. As a Senior Risk Investigator, you will play a critical role in evaluating merchant accounts and safeguarding Amazon's global marketplaces.Responsibilities">Investigate suspicious merchant activity and behavior that...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Client Services Investigator (Evening shift) with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries related to payment transactions.The role is responsible for building and maintaining relationships with key internal and external...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Are you a tech-savvy individual with a passion for problem-solving? Do you enjoy working in a fast-paced environment and collaborating with colleagues to achieve common goals? If so, we invite you to apply for the Tier 2 Escalation Specialist role at Smartsheet.As a member of our Support team, you will be responsible for resolving complex technical issues...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About This OpportunityWe're seeking a highly skilled Global Payments Investigator to join our team as a Specialist, Payment Processing Operations.In this role, you will work with inquiries from business partners and banks related to payment processing and already processed customer transactions, also with reconciliation anomalies that require investigation...

  • Payment Operations Expert

    hace 2 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    About Western UnionWe're a FinTech company using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.We're a team of over 8,000 people spanning 200 countries and territories, and we believe that when money moves, better things happen.Job...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionWe are seeking a highly skilled Banking Payments Investigator to join our team at Convera, a leading non-bank B2B cross-border payments company.The successful candidate will be responsible for investigating payment-related issues, providing quality customer service, and ensuring timely resolutions.The key responsibilities of this role...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionWe're looking for a skilled Banking Payments Investigator to join our team. As a key member of our Banking Payments Investigation team, you'll provide quality internal customer service to our business partners to facilitate the effective identification and resolution of customer and banking partner inquiries.Your responsibilities will include...


  • San José, San José, Costa Rica Convera A tiempo completo

    Banking Payments Investigator - Santa Ana, Costa RicaAre you a problem solver who is passionate about conducting investigations?Are you ready to unleash your potential in a global company that is committed to moving money for better?Join Convera as a Banking Payments InvestigatorMotivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast...


  • San José, San José, Costa Rica Convera A tiempo completo

    About UsConvera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers.We have an exciting opportunity for a Banking Payments Investigator to join our team, providing quality customer service and facilitating...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree.-3+ years overall relevant experience, including investigations (fraud, HR, legal, etc.), Employee Relations, or process improvement.-Minimum 2 years multiple HR domain areas.-Proficiency in written and spoken English -Writing, editing, and light communications experience.Including writing documents for executives.Job summary The Amazonian...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and...