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Financial Transaction Investigator

hace 2 semanas

San José, San José, Costa Rica Convera A tiempo completo

About Us

Convera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers.

We have an exciting opportunity for a Banking Payments Investigator to join our team, providing quality customer service and facilitating effective identification and resolution of customer and banking enquiries.

The successful candidate will be responsible for:

  • Identifying payment related issues and providing quality customer service;
  • Tracking and reporting on daily investigations related activity and keeping Salesforce queue up to date;
  • Acknowledging all inquiries same day of receipt;
  • Actively identifying, escalating and reducing recurring client inquires;
  • Providing support to Treasury and Settlement Accounting team members to resolve queries and/or facilitate customer transactions;
  • Managing and responding to a large volume of payment investigations;
  • Knowing when to escalate difficult or time-consuming inquires to manager;
  • Involving other teams in payment related issues when necessary.

To succeed in this role, you will require:

  • At least 1 year experience within the financial services industry;
  • Ability to multitask, work accurately and independently to process large volumes of inquiries within defined timelines;
  • Proven ability to maintain high level of confidentiality;
  • Strong computer skills;
  • Demonstrated strong work ethic;
  • Strong time management and organizational skills;
  • Problem solving and decision making skills - mathematical and analytical ability preferred;
  • Fluency in English (essential).

If you are passionate about delivering smart money movements to our customers, please apply.