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Company Overview
">Microsoft's Customer Experience & Success (CE&S) organization is a global team responsible for delivering exceptional customer experiences. With over 17,000 employees worldwide, we strive to build trust and confidence for every person and organization through seamless support experiences.
We're part of the Applications & Infrastructure group, which provides Microsoft's commercial customers with timely technical expertise to address business-critical challenges. As a Technical Support Engineer, you'll join our Customer Service & Support team, driving customer success by owning, troubleshooting, and solving technical issues.
">Job Description
">As a Technical Support Engineer, you'll be an integral part of our CSS team, working closely with customers and partners to resolve technical issues quickly. You'll collaborate within and across teams, leveraging troubleshooting tools and practices to deliver exceptional results.
Your responsibilities will include:
">- ">
- Reviewing and investigating customer technical issues, providing solutions and collaborating with internal teams.">
- Participating in communities with peer delivery roles, developing specific technical and professional proficiency through training and readiness.">
- Identifying potential product defects and contributing to Microsoft product improvements.">
Required Skills and Qualifications
">To succeed in this role, you'll need a solid understanding of two or more of the following technologies:
">- ">
- Azure Fundamentals (Cloud Concepts, Azure Networking, Azure Compute)">
- Azure Resource Management (Subscriptions, Licenses, Role-Based Access Control)">
- Azure Active Directory Fundamentals (User, Group, Domain Management)">
- Azure Active Directory Collaboration Solutions (B2B, B2C)">
- Managed Identity, Hybrid Identity Solutions, Windows Active Directory Services, Windows Networking">
You should also have experience with some of the preferred technologies, such as AAD Connect, DirSync, MIM/FIM, Active Directory Federation Services, Privileged Identity Management, Provisioning SaaS Applications, PowerShell scripting, and Network trace tools.
A good understanding of these technologies, combined with excellent communication and problem-solving skills, will enable you to excel in this role.
">Benefits
">At Microsoft, we offer a comprehensive benefits package that includes competitive pay, stock options, and comprehensive health insurance. Our benefits also include retirement savings plans, employee assistance programs, and flexible work arrangements.
We value diversity, equity, and inclusion and are committed to creating a culture where everyone can thrive. If you're passionate about delivering exceptional customer experiences and want to grow your career with a global leader, apply now
