Technical Support Delivery Director

hace 2 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Job Description

As a Technical Support Delivery Director, you will be responsible for leading a global team of engineers in providing top-notch support services to our clients. This role requires a client-first mindset, a proactive approach to ensure smooth team operations, and effective collaboration between cross-functional teams.

You will assess skills requirements, execute training plans, and drive innovation within your team. The ideal candidate will have a minimum of 2 years of people management experience in a technical support role, with a strong focus on organizational, communication, and presentation skills.

Responsibilities

  1. Manage day-to-day team activities and meet operational goals
  2. Support customers with excellence and empathy, including client crisis management
  3. Collaborate with other support teams and drive engagement of other skills and resources as needed
  4. Support and encourage innovation within your team and influence the extended organization with best practices

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world's most important industries, and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.



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