Customer Service Engineer

hace 7 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Join Bosch Group as a Technical Support Intern and take your first step towards a rewarding career in IT support. As a member of our team, you will have the opportunity to develop your technical skills, work on challenging projects, and contribute to delivering exceptional customer experiences.

Job Overview

The Technical Support Intern will provide technical assistance to customers and internal stakeholders, utilizing a range of communication channels and tools. Key responsibilities include addressing customer inquiries, maintaining the accuracy of internal knowledge base library, and collaborating with internal teams to drive business growth.

Key Responsibilities:

  • Provide technical assistance to customers and internal stakeholders
  • Address customer inquiries and resolve technical issues
  • Maintain accuracy of internal knowledge base library
  • Collaborate with internal teams to drive business growth
  • Evaluate and escalate complex cases to the Solutions Group (Level II)

Requirements:

  • Student of Computer Science, Information Systems, or a related field
  • Networking knowledge is an asset
  • Operating system installation and setup knowledge is an asset
  • English language proficiency (B2+ level)
  • Hands-on problem-solving skills


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